August 14, 2008
Comcast doesn’t mess around with service outage
Comcast may have plenty of issues with its customer service, but it doesn’t mess around when it has a service outage. I noticed that my home Internet access was down around 5:30 this morning, naturally on a rare day when I needed to work at home for a few hours. A Comcast truck was already across the street assessing the situation, and by 6:00, it had company: Six more trucks (above) arrived to reestablish service. By 7:00, they had succeeded. Now if Comcast can only translate this responsiveness to its call centers. The next time you have trouble getting what you need from Comcast, try contacting ComcastCares on Twitter.
![Rob Robinson](http://thinktrain.net/wordpress/wp-content/uploads/2007/02/Rob.jpg")
